Returns and complaints


Time to withdraw from the contract: 14 days

The cost of the return shipment is covered by: the buyer

Return address:

UNIKAT Sp. z o. o

Lipnowska 21a

87 – 500 Rypin

Additional information:

We do not accept cash on delivery returns

We do not accept returns from companies (does not apply to sole proprietorships in the case referred to in Article 38a of the Act on Consumer Rights in connection with Article 385(5) of the Civil Code)

If you order a shipment outside of Poland, other rules for returns, complaints and guarantees may apply




Time for a complaint under the warranty: 1 year (warranty excluded for entrepreneurs to the extent permitted by law)

Complaint address:

UNIKAT Sp. z o. o.

Lipnowska 21a

87 – 500 Rypin

Additional information

  1. The Seller undertakes to deliver the Goods without defects.

  2. The Seller is liable to the Customer who is a Consumer under the warranty for defects on the terms set out in art. 556 – 576 of the Civil Code. In relation to Customers who are Entrepreneurs, the warranty is excluded.

  3. Complaints arising from the violation of the Customer’s rights guaranteed by law or under these Regulations should be sent to the following address
    UNIKAT Sp. z o. o.

    Lipnowska 21a 87 – 500 Rypin

    or e-mail address:

  1. In order to consider the complaint, the Customer should send or deliver the complained Goods, if possible, attaching the proof of purchase to it. The goods should be delivered or sent to the address indicated in point 3.
  2. The seller undertakes to consider each complaint within 14 days.
  3. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary immediately, but not later than within 7 days from the date of receipt of the request by the Customer.